Politique de remboursement

Last updated: September 22, 2026

At KineBack™, we want you to feel confident when purchasing from us. If you are not completely satisfied with your purchase, you may be eligible for a return and refund under the conditions outlined below.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused or in its original condition

• Be in its original packaging, when applicable

• Include all original components and accessories

• Not show signs of damage, misuse, or excessive wear

• Be accompanied by your order number or proof of purchase

RETURN ADDRESS

Approved returns should be sent to:

KineBack™

30 N Gould St Ste R

Sheridan, WY 82801

United States

Please do not send your product to this address before receiving return instructions from our support team.

To request a return, please contact us at:

Please include:

• Your full name

• Your order number

• The reason for your return

• Photos of the product and packaging, if requested by our support team

Our support team will review your request and provide return instructions if your return is approved.

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer is responsible for the return shipping costs.

If you receive an incorrect, damaged, or defective item, please contact us before returning it. We will review the situation and provide appropriate return instructions.

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to make the refunded amount available in your account.

If you have not received your refund after a reasonable processing period, please contact us at:

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at monkineback@gmail.com.

Please provide your order number and clear photos of the product and packaging so that we can review the issue and determine the appropriate solution.

A return may not be accepted if the product has been used, damaged through misuse, altered, or returned without its original components.

We reserve the right to refuse a return if the item does not meet the eligibility requirements described in this policy.

If you need a different size, please contact us at monkineback@gmail.com before returning your item.

Depending on product availability, we may be able to assist you with an exchange.

If you need to cancel your order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed once an order has entered processing or fulfillment.

If you have any questions about this Refund & Return Policy, please contact us:

KineBack™

Email: monkineback@gmail.com

Return Address:

30 N Gould St Ste R

Sheridan, WY 82801

United States